Return and Refund Policy

Return & Refund Policy

At Sri S.V. Nursery, we take great care in producing and supplying healthy, high-quality seedlings and plants. Due to the perishable and living nature of our products, our return and refund policy is designed to ensure fairness for both customers and our nursery.

1. Returns

Plants, seedlings, and nursery products are generally not eligible for return once they have been delivered or collected.

Returns may only be considered in the following situations:

  • Incorrect products delivered

  • Products significantly damaged during transportation

  • Quantity received is less than the quantity ordered

Any issue must be reported within 24 hours of delivery with clear photographs and order details.

2. Refund Eligibility

Refunds may be approved only after verification by our team if:

  • The wrong product was supplied by Sri S.V. Nursery.

  • The product arrived severely damaged due to packaging or transportation issues under our responsibility.

  • The ordered product is unavailable after payment has been received.

3. Non-Refundable Situations

Refunds will not be provided for:

  • Damage caused after delivery.

  • Improper planting, watering, fertilization, or maintenance.

  • Losses caused by weather conditions, pests, diseases, or farming practices.

  • Natural variations in plant size, color, growth rate, or appearance.

  • Delayed growth or yield expectations.

  • Change of mind after purchase.

  • Orders cancelled after dispatch.

4. Refund Process

If a refund request is approved:

  • The refund will be processed through the original payment method whenever possible.

  • Refund processing may take 5–10 business days depending on the payment provider or bank.

  • Partial refunds may be issued when only a portion of the order is affected.

5. Replacement Policy

Where appropriate, Sri S.V. Nursery may offer:

  • Replacement plants or seedlings

  • Store credit for future purchases

  • Partial compensation based on the condition of the products received

The final decision will be made after reviewing the reported issue.

6. Reporting an Issue

To report a delivery issue, please contact us within 24 hours of receiving your order.

Sri S.V. Nursery

📞 8106607227

📞 9603615767

📞 8886549995

Please include:

  • Your name

  • Order details

  • Contact number

  • Clear photographs of the affected plants or products

7. Policy Updates

Sri S.V. Nursery reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated versions will be posted on this website.

Thank you for choosing Sri S.V. Nursery. We are committed to providing healthy, quality plants and excellent customer service.